"What, if ...

... we are applying for the first time? How do we proceed?" 

Answer: Please contact us via email and request a manual; you can also navigate to portal.natific.com and register directly.  

...an accredited operator leaves my company?" 

Answer: Go to your account, select "MyAccreditations" and select the relevant programs - remove the name or names and add the new ones. Click "Submit for review". natific will contact you in order to schedule the next certification for your new operators. If you need a manual for using your account, please let us know, and we will send you a new version by mail. 

...I have lost my password?" 

Answer: Go to the natific Portal and, below the username and password fields, select "I forgot my password". Before requesting a password reset, please ensure that @natific.com has been added to your email whitelist or safe senders list. This helps prevent the password reset email from being blocked or filtered by your email system.
Once you have added @natific.com to your whitelist, request the password reset and check your inbox, including your spam or junk folder, for the confirmation email.
If you do not remember your username, please send an email to support@natific.com and include your company name. We will verify your request and inform you of your username.

...the certificate for my equipment has expired - will I fail the certification? 

Answer: No, you will not fail the certification. Your status will be set to "Exception" until you provide documents from the technical service company that verify your equipment's compliance.

...the manager or the registered user of the account at coloraccreditation.com has left the company?" 

Answer: Please send us an email to support@natific.com stating your company name and the name of the person who left your company. We will check your request and contact you with possible options for this scenario.

...my company requires certification for several retailers/brands that natific works with?"  

Answer: Please go to your account, go to "My Accreditations". You have to apply for each individual certification program by clicking "New Accreditation Request" and enter all details in that specific area. By acquiring multiple certifications you can save on extensive travel costs as natific engineers will visit your company only once a year for all programs.